FAQ

Shipping is free across the EU with delivery times of 3 to 7 business days in Estonia and 3 to 12 business days in the EU. We strive to process and ship all orders as quickly as possible to ensure timely delivery.

You can securely pay using the following payment methods:

• Visa/Mastercard, Apple Pay and Google Pay, Estonian Banklinks, and BNPL solutions by Inbank.

Warranty terms depend on the manufacturer but typically include:
Frame & motor: 1-2 years
Battery & electronics: 6-12 months
Exact warranty terms can be found on the product pages or by contacting our support team via info@ampride.ee

Yes, you can return your order within 14 days of receiving it, provided the items are unused beyond what is necessary to inspect them, as allowed in a physical store. The right of withdrawal does not apply to legal entities. If the items show signs of use or wear, the refund may be reduced. To initiate a return, write to info@ampride.ee within 14 days of receiving the goods.

If your scooter arrives with visible damage, take photos immediately and contact our support team within 48 hours. We will work with the manufacturer to resolve the issue.

It depends on the manufacturer and the item. However, we recommend seeking professional assistance for assembly to ensure proper quality, as incorrect assembly may result in warranty voidance.

While we list the maximum speed specified by the manufacturer, please note that electric scooters are limited to a maximum speed of 25 km/h in the European Union as per regulations. NB! If the user has independently modified the electric scooter to exceed the specified speed or power limits, Ampride is not responsible for any fines, confiscation by the police, or other damages resulting from legal violations.

No, we operate as an online business to keep our prices competitive. However, we work with selected partners to offer assembly & maintenance service.